Receptionist (6016)

Greets and interviews clients requesting assistance to determine clients' eligibility for assistance based on program guidelines and restrictions; records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.

Key Responsibilities:

• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to the Lodge kitchen, Thrift Store, or Distribution Center for assistance.
• Provides clients with food from the pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
• Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, and churches for assistance.
• Serves as liaison to other agencies in order to obtain/coordinate assistance on the client's behalf; builds and maintains professional working relationships with community agencies.
• Prepares and files client records promptly, ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records to determine if client is active or inactive; maintains confidentiality of client information.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Answers telephone in a courteous and tactful manner; assists the public in locating missing persons, screens sales representatives soliciting for The Salvation Army.
• Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives, greets, and announces visitors in a courteous and tactful manner; notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in.
• Maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
• Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proofreads telephone lists for mistakes before the list is printed.
• Sorts and distributes mail; ensures all mail reaches the appropriate destination; assists with preparing bulk mail.
• Receives and prepares receipts for donations, packages, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or email.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.
• Ability to perform mathematical calculations.
• Ability to type and keypunch information into a computer.
• Ability to sort and file documents alphabetically and numerically.
• Ability to operate various general office equipment, including a telephone, typewriter, computer, and adding machine.
• Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Ability to operate a telephone and/or switchboard.
• Ability to sort documents alphabetically and numerically.

Employee Benefits

• Health, Dental, and Vision Insurance
• Vacation, Sick, Personal, and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

EDUCATION AND EXPERIENCE:

High school diploma or G.E.D.,

and

Two years of experience working in a social or public service environment with experience assisting the public,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSE AND CERTIFICATIONS:

None

                                            Equal Opportunity Employer: Veterans | Disabled